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client satisfaction

client feedback morrison maierle

How Are We Doing? Client Feedback and Why It’s Important

How Are We Doing? Client Feedback and Why It’s Important By Kurt Keith, PE, and Arian Bloomfield, PE – How often do you ask your clients, “How are we doing?” Do you have a process to consistently ask how your team is performing? Most consultants will say “quite often” and “yes” right away, but after sitting back and thinking, many will respond. “I think I am?” Openly asking for constructive criticism can be extremely uncomfortable. By default, it becomes easier to assume you are doing OK because no one has complained. Creating a great client experience requires an open dialog between you and your clientRead More →

2020-10-21
On: October 21, 2020

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