client satisfaction

How Are We Doing? Client Feedback and Why It’s Important By Kurt Keith, PE, and Arian Bloomfield, PE – How often do you ask your clients, “How are we doing?” Do you have a process to consistently ask how your team is performing? Most consultants will say “quite often” and “yes” right away, but after sitting back and thinking, many will respond. “I think I am?” Openly asking for constructive criticism can be extremely uncomfortable. By default, it becomes easier to assume you are doing OK because no one has complained. Creating a great client experience requires an open dialog between you and your clientRead More →