By Craig Nowak, PE

No doubt we have all heard, or thrown out, the term client service, which means different things to different people depending on your profession. It’s a “two-way street,” meaning we appreciate receiving good client service—like getting an ice cream cone from a fast and friendly server on a hot summer day. However, in the engineering and technical services world, we focus on providing client service, which can mean other things within your firm or organization and vary widely depending on your position.

At its basic level, good client service means delivering a product or service on time and within budget. However, it’s usually more complicated than that, as there are a variety of approaches to providing good and even exceptional client service.

After a long career in the consulting engineering business with years of observations and experiences, I’ve learned seven approaches and lessons on providing services for your client that actually make a difference.