Morrison-Maierle Wins Award for Client Satisfaction Morrison-Maierle is a winner of the 2021 Premier Award for Client Satisfaction, presented by PSMJ Resources. This award honors architecture and engineering firms that deliver a truly exceptional client experience. It is the second time in three years Morrison-Maierle has won this award.  Presented in partnership with the client experience experts at Client Savvy, this award is the only designation in the industry that highlights firms’ commitment to client experience. The award calculation looks at key metrics for client satisfaction that are highly correlated with sustained growth and success as an organization. “We are grateful to be named a premierRead More →

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client feedback morrison maierle

How Are We Doing? Client Feedback and Why It’s Important By Kurt Keith, PE, and Arian Bloomfield, PE – How often do you ask your clients, “How are we doing?” Do you have a process to consistently ask how your team is performing? Most consultants will say “quite often” and “yes” right away, but after sitting back and thinking, many will respond. “I think I am?” Openly asking for constructive criticism can be extremely uncomfortable. By default, it becomes easier to assume you are doing OK because no one has complained. Creating a great client experience requires an open dialog between you and your clientRead More →

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