By Kurt Keith, PE, and Arian Bloomfield, PE

Checking in and asking for client feedback is vital to a firm’s success. There are several ways to obtain feedback, but we are now meeting virtually with the current pandemic conditions limiting the ability to meet face-to-face. Whether you’ve been kept apart by distance, weather, or a pandemic, it’s always important to focus on what’s important to your client, like ways to improve our collective efforts and process as a team.