Morrison-Maierle Honored with 2022 Client Experience Award
One of the most important strategic objectives at Morrison-Maierle is to provide exceptional client experience as a trusted advisor to our clients and partners. We are honored to be recognized for this effort with a bronze-level Client Experience Award from Client Savvy and the Zweig Group.
The Client Experience Award is earned based on actual, objective client feedback. Client Savvy has collected input from millions of professional service buyers since 2004 and identified what makes excellent firms. Their 2022 list of award honorees recognizes professional services firms who consistently excel at meeting expectations while delivering experiences buyers would strongly recommend to others. The list is broken down into four levels—platinum, gold, silver, and bronze.
“Being recognized with the Client Experience Award is a great honor as it aligns with our company’s focus on our client’s experience working with us and the resulting relationships that we develop,” said Kurt Keith, Morrison-Maierle’s Chief Client Service Officer.
According to Client Savvy research, client experience is the most important way to differentiate a professional services firm. This is one of the reasons Morrison-Maierle approaches everything from its project work to its employee-owner culture with a client-first approach, which was reflected consistently throughout the year in its client feedback report results.
“Obtaining, listening to, and following up on feedback are critical parts of the client experience we provide at Morrison-Maierle,” says Kurt. “When done correctly, requesting and responding to client feedback has strengthened our relationships with our clients by demonstrating that we listen first and take actions based on their feedback.”